Privacy Policy

How we collect, use, and protect your personal information

Last Updated: January 2026

ProStereo Audio Systems Ltd. ("ProStereo," "we," "our," or "us") is committed to protecting the privacy of every customer, visitor, and business partner who interacts with our website at prostereo.pro. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices available to you regarding that data. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read and understood this policy.

1. Information We Collect

We collect information that you provide directly and information gathered automatically when you visit our site. The categories of personal data we process include:

  • Identity and Contact Data: Full name, email address, billing and shipping addresses, telephone number, and company name where applicable.
  • Account Data: Username, password (stored in hashed form), purchase history, wishlists, and saved audio equipment preferences.
  • Transaction Data: Order details, payment method information (card type and last four digits — full card numbers are processed exclusively by our PCI-DSS-compliant payment processors), invoice records, and shipping tracking references.
  • Technical Data: IP address, browser type and version, operating system, device identifiers, referring URLs, and pages visited on our site.
  • Communication Data: Records of correspondence when you contact our support team regarding product inquiries, warranty claims, or order issues, including call recordings when you are informed at the start of the call.
  • Preference Data: Audio equipment interests such as preferred speaker configurations, headphone types, amplifier classes, and studio monitor specifications that help us tailor product recommendations.

2. How We Use Your Information

We process your personal data for the following purposes, each supported by a lawful basis under applicable data protection legislation:

  • Order Fulfillment: Processing purchases of speakers, headphones, amplifiers, studio monitors, and accessories; arranging delivery; and issuing invoices.
  • Customer Support: Responding to product questions, managing warranty registrations, and handling return or exchange requests for audio equipment.
  • Account Management: Maintaining your ProStereo account, storing order history, and enabling features such as saved product comparisons.
  • Service Improvement: Analysing browsing and purchasing patterns to improve website functionality, product selection, and user experience.
  • Marketing Communications: Sending newsletters, promotional offers, and product launch announcements where you have opted in or where we have a legitimate interest. You may unsubscribe at any time.
  • Legal Compliance: Meeting obligations under tax, consumer protection, and product safety regulations.

3. Data Sharing

We do not sell your personal data. We share information only with the following categories of recipients, and only to the extent necessary:

  • Payment Processors: Secure, PCI-DSS-compliant providers that handle transaction authorisation and fraud detection.
  • Shipping and Logistics Partners: Courier and freight carriers who deliver your audio equipment orders.
  • Technology Service Providers: Hosting, email delivery, analytics, and customer relationship management platforms that operate under data processing agreements with us.
  • Professional Advisors: Legal, accounting, and insurance professionals where required for business operations.
  • Law Enforcement or Regulators: Where disclosure is required by law, court order, or regulatory obligation.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to provide core functionality, remember your preferences, analyse traffic, and support marketing efforts. Essential cookies are required for the site to operate correctly, including maintaining your shopping cart and session. For full details on the types of cookies we deploy and how to manage them, please refer to our Cookie Policy.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy. Order and transaction records are kept for a minimum of seven years to satisfy tax and accounting obligations. Account data is retained for the duration of your active account and for 24 months following account closure. Marketing consent records are maintained until you withdraw consent. Technical log data is typically retained for 12 months.

6. Your Rights

Depending on your jurisdiction, you may exercise the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
  • Restriction: Request that we limit processing of your data in certain circumstances.
  • Portability: Receive your data in a structured, commonly used, machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw Consent: Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

Under the General Data Protection Regulation (GDPR), residents of the European Economic Area may exercise all of the above rights. Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information is collected, request its deletion, and opt out of the sale of personal information. We do not sell personal information as defined by the CCPA. To exercise any of these rights, contact us using the details provided below.

7. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include TLS encryption for data in transit, encrypted storage for sensitive data at rest, access controls limiting data availability to authorised personnel, regular security assessments, and secure development practices. While no method of electronic transmission or storage is entirely secure, we continually review and update our security measures to reflect current best practices.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will post the revised policy on this page with an updated "Last Updated" date and, where appropriate, notify you by email or a prominent notice on our website. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to raise a concern about how we handle your information, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.